1. Sales and Backorder
All products are subject to availability. In the event that an item you have ordered is out of stock or no longer available, Tassway reserves the right to offer a comparable product as a replacement.
Goods that are specially ordered for a customer, including products not normally held in stock, cannot be returned or refunded.
Our product prices may change without prior notice. We also reserve the right to alter or discontinue any product or service (or any part of it) at any time without prior notice.
2. Product Images
All Images showing on our website for products are the latest images for these products at the time of listing the item. We try as much as we can to update product images when/if notified by manufacturers. But in many occasions, manufacturers change the packaging of products without notifying us & therefore some products images may not be up to date or/& may not be reflective of the current packaging design.
Therefore, all Pictures shown are for illustration purpose only. Actual product may vary due to product enhancement, packaging changes, new formulations, new packaging design, new manufacturer offers or/& upgrades done by manufacturer.
Please refer to manufacturers’ websites for the current/up to date product images. We cannot guarantee that the product you will buy will look exactly the same as the image showing.
3. Returns
A.) Our returns policy lasts 30 days. If 30 days have gone by since your purchase, we unfortunately cannot offer you a refund or exchange.
B.) A return can only be accepted if there is a fault or damage or/& a problem with the purchased item. If the item is perfectly fine & the buyer decided to return item with no fault of Tassway &/or no damage or/& fault of the item, then customer agrees to pay the following:
- 20% restocking fee
- Shipping Cost for initial delivery from Tassway to customer
- Shipping Cost for Tassway to pick up the item from customer
C.) To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging & in a re-sell condition.
D.) We cannot accept part or half unit returns (example: half carton, half pack, etc..) we only accept the product in the complete same unit it was sold at the first place on original invoice.
E.) Packaging of the item as set by the manufacturer and as the product was manufactured in as shown on our website (refer to point 1 – Images). Expecting particular older/newer or exact packaging of any product is NOT a basis for a return of the product. No return will be accepted for the basis of requiring exact packaging. Customer can contact us to get the current packaging that we have before purchasing any item if packaging is important.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
4. Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds:
- For Credit Card refunds, almost all banks take 3 – 10 working days to process any refund & for card hold to see funds in their account.
- If after 3 – 5 working days you haven’t received a refund yet then please check your bank
- If have contacted your bank still have not received your refund yet, please contact us at accounts@tassway.com.au or 1300 230 868 and we’ll check from our side if any issues.